Information Technology Infrastructure Library

Information Technology Infrastructure Library (ITIL) is the most widely recognized and trusted source of best practice guidance in the area of IT Service Management (ITSM). It embraces a practical approach to service management – “do what works”. The key characteristics of ITIL that contribute to its global success are:

• Vendor-neutral
• Non-prescriptive
• Best practice

ITIL is adopted by organizations, which wish to enable them to:

• Deliver value
• Integrate the strategy for services with the business strategy and customer needs
• Measure, monitor and optimize IT services
• Manage the IT investment and budget
• Manage risk
• Manage knowledge
• Manage capabilities and resources to deliver services effectively and efficiently
• Enable adoption of a standard approach to service management across the enterprise
• Change the organization culture to support the achievement of sustained success
• Improve the interaction and relationship with customers
• Coordinate the delivery of goods and services across the value network
• Optimize and reduce costs

We at Technology Paths can help you perform the self-assessment exercise and develop plans, which will help you improve your organization’s performance according to ITIL best practices.